/mcpUpdate> <event>post</event> <source>/finesse/api/User/1001001/Queues</source> <requestId></requestId> <data> <Queues> <Queue> <uri>/finesse/api/Queue/1215</uri> <name>Sales</name> <statistics> <callsInQueue>3</callsInQueue> <startTimeOfLongestCallInQueue>2012-02-15T17:58:21Z</startTimeOfLongestCallInQueue> <agentsReady>1</agentsReady> <agentsNotReady>2</agentsNotReady> <agentsTalkingInbound>3</agentsTalkingInbound> <agentsTalkingOutbound>4</agentsTalkingOutbound> <agentsTalkingInternal>5</agentsTalkingInternal> <agentsWrapUpNotReady>6</agentsWrapUpNotReady> <agentsWrapUpReady>7</agentsWrapUpReady> </statistics> </Queue> ... more queues ... </Queues> </data> </Update> Sample Notification Payload (POST): <Update> <event>delete</event> <source>/finesse/api/User/1001001/Queues</source> <requestId></requestId> <data> <Queues> <Queue> <uri>/finesse/api/Queue/1326</uri> </Queue> <Queue> <uri>/finesse/api/Queue/1364</uri> </Queue> <Queue> <uri>/finesse/api/Queue/1389</uri> </Queue> ... more queues ... </Queues> </data> </Update> Sample Notification Payload (DELETE): • A queue is added or removed from the user's list of queues. • A queue assigned to the user is removed from the system. Notification Triggers: Media Notification Finesse sends a Media notification when information about a user in a Media Routing Domain changes. XML Format: /finesse/api/User/{id}/Media Node: /finesse/api/User/{id}/Media/{mrdId} Source: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 365 Cisco Finesse Notifications Media Notification