/mcp<ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: User—Get List of Reservation Dialogs This API allows an agent or administrator to get a list of reservation dialogs and is applicable for progressive and predictive outbound reservation calls. https://<FQDN>/finesse/api/User/<id>/ReservationDialogs URI: https://finesse1.xyz.com/finesse/api/User/1234/ReservationDialogs Example URI: Agents can get a list of their outbound reservation dialogs. Administrators can get a list of outbound reservation dialogs for all the users. To get a list of outbound reservation dialogs, a user must be signed in or must have the valid authorization credentials. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: 200: Success 401: Invalid Authorization 500: Internal Server Error 503: Service Unavailable HTTP Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>jsmith</ErrorData> </ApiError> </ApiErrors> Example Failure Response: User—Change Agent State This API allows a user to change the state of an agent on the CTI server. Agents can change their own states If the request to change an agent's state is successful, the response is sent as part of a User notification. The following figure illustrates the supported state transitions by Unified CCE agents. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 41 Cisco Finesse Desktop APIs User—Get List of Reservation Dialogs