McDewey

The following diagram contains only logical state transitions. Because the underlying system determines the state, an agent can transition from any state to any state, especially under failover conditions. The diagram describes the typical state changes that occur in the system. Note Figure 10: Supported State Transitions by Agent (Unified CCE) In the preceding diagram, RESERVED_OUTBOUND can represent RESERVED_OUTBOUND or RESERVED_OUTBOUND_PREVIEW state. Note The following table describes supported agent state transitions for Unified CCE. Description To From If the agent state is unknown, the state is UNKNOWN. This scenario is unlikely. UNKNOWN * To sign in to Finesse, the agent sets the state to LOGIN. LOGIN is a transient state and transitions to NOT_READY. LOGIN LOGOUT Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 42 Cisco Finesse Desktop APIs User—Change Agent State