/mcpDescription To From After a successful LOGIN, the agent transitions to NOT_READY. NOT_READY LOGIN To sign out of Finesse, the agent sets the state to LOGOUT. An agent can set the state to LOGOUT only if that agent is in NOT_READY state. LOGOUT NOT_READY To change their Not Ready reason code, agents can set a NOT_READY state from NOT_READY. NOT_READY NOT_READY To become available for incoming or Outbound Option calls, agents set their state to READY. READY NOT_READY An agent who places a call while in NOT_READY state transitions to TALKING. TALKING NOT_READY An incoming call arrives at an agent. RESERVED READY An outbound agent becomes reserved to handle an Outbound Option Progressive or Predictive call. RESERVED _OUTBOUND READY An outbound agent becomes reserved to handle an Outbound Option Preview call. RESERVED_OUTBOUND _PREVIEW READY Agents can change to NOT_READY to make themselves unavailable for incoming calls. NOT_READY READY An agent can become RESERVED but never take a call. READY RESERVED When an agent answers an incoming call, the agent transitions to TALKING. TALKING RESERVED An agent can change to READY state to leave RESERVED_OUTBOUND. If the system deems it necessary, that agent may transition back to RESERVED_OUTBOUND. READY RESERVED _OUTBOUND An agent can change to NOT_READY state to leave RESERVED_OUTBOUND. NOT_READY RESERVED _OUTBOUND An agent transitions to TALKING when an Outbound Option call arrives at the agent. TALKING RESERVED _OUTBOUND An agent transitions to READY if the agent was in READY state before being reserved in an Outbound Option Preview campaign. READY RESERVED_OUTBOUND _PREVIEW Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 43 Cisco Finesse Desktop APIs User—Change Agent State