McDewey

Required Description Type Name Optional An object containing callback functions which are invoked when the callback scenario is triggered. To find the list of callback scenarios, see RestCollectionBase Common Parameters, on page 452. Object handlers Returns {finesse.restservices.UserMediaPropertiesLayout} The UserMediaPropertiesLayout object. getMediaState() Retrieves the media state of the user. This is applicable only in Unified CCX deployments. Returns {String} The current (or last fetched) media state of the user. When the agent is talking on a manual outbound call, or when the agent in not signed-in, the getMediaState returns busy. In all other cases getMediaState returns null. getMobileAgentDialNumber() Retrieves the mobile agent dial number. Returns {String} If available, returns the mobile agent dial number, otherwise null. getMobileAgentMode() Retrieves the mobile agent work mode. In Unified CCE, when an agent has logged in as a mobile agent (by selecting Sign in as a Mobile Agent checkbox in the Cisco Finesse login page), then it returns mobile agent mode. If an agent has not selected the checkbox, then it returns null. Returns {finesse.restservices.User.WorkMode} The WorkMode object. If available, then the mobile agent work mode, otherwise null. For more information, see User.WorkMode, on page 473. getNotReadyReasonCodeId() Retrieves the user's Not Ready reasonCodeId. Returns {String} The reasonCodeId, or undefined if the ID is not set or indeterminate. getNotReadyReasonCodes(handlers) Retrieves all the custom Not Ready reason codes configured globally and the team level reason codes applicable to the user. There is no return value. Use the success handler to process a valid return. Note Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 463 Cisco Finesse JavaScript APIs User