/mcpParameters Required Description Type Name Yes The agent's extension of the call that is being barged into. String number Yes The associated dialog URI of SUPERVISOR_MONITOR call. String dialogUri Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers Returns {finesse.restservices.User} The User object. makeCall(number, handlers) Makes a call to the specified phone number. Parameters Required Description Type Name Yes The phone number to call. String number Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers Returns {finesse.restservices.User} The User object. makeSMCall(number, handlers) Makes a silent monitor call for the specified agent's extension. Parameters Required Description Type Name Yes The phone number to silent monitor. String number Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers Returns {finesse.restservices.User} The User object. setState(newState, reasonCode, handlers) Sets the state of the user. Parameters Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 471 Cisco Finesse JavaScript APIs User