/mcpRequired Description Type Name Yes The state that you are setting for the user. String newState Yes The reason that the user is logging out. ReasonCode reasonCode Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers Returns {finesse.restservices.User} The User object. updateToMobileAgent(mode, dialNumber, handlers) Updates the user object with the agent's mobile login information. Parameters Required Description Type Name Yes The mobile agent work mode as defined in finesse.restservices.User.WorkMode. For more information, see User.WorkMode, on page 473. String mode Yes The phone number that is used by the mobile agent. String dialNumber Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers Returns {finesse.restservices.User} The User object. User.MediaStates Class finesse.restservices.User.MediaStates When the agent is talking on a manual outbound call, the media state returns BUSY. Otherwise, it returns null. Field Details Description Name The user is on a manual outbound call. This is applicable only for Unified CCX deployments. BUSY Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 472 Cisco Finesse JavaScript APIs User.MediaStates