/mcpUser.States Class finesse.restservices.User.States Represents the possible user state values. Field Details Description Name The user is on hold. In Unified CCX deployments, the user remains in TALKING state while on hold. HOLD The user logs in. This is an action, not a state since a logged-in user is always in a specific state (READY, NOT_READY, TALKING and so on). Note LOGIN The user has logged out. LOGOUT The user is not ready. In Unified CCX deployments, the user is in this state while on a non-routed call. NOT_READY The user is ready for calls. READY The user has a incoming call, but has not answered it. RESERVED The user has an outbound call, but not connected to it. RESERVED_OUTBOUND The user has an outbound call's preview information, but has not acted on it. RESERVED_OUTBOUND_PREVIEW The user is on a call. In Unified CCX deployments, this is for routed calls only. TALKING The user is in wrap-up or work mode. This mode is configured to time out. After time out, the user's state changes to NOT_READY. WORK The user is in wrap-up or work mode. This mode is configured to time out. After time out, the user's state changes to READY. WORK_READY User.WorkMode Class finesse.restservices.User.WorkMode WorkMode is only applicable for Unified CCE and mobile agents. When an agent has logged in as a mobile agent (by selecting Sign in as a Mobile Agent checkbox in the Cisco Finesse login page), then the agent must select the work mode from the drop-down list. The following are the work modes: • Call by Call • Nailed Collection Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 473 Cisco Finesse JavaScript APIs User.States