/mcpExample var keyEvent = { ctrlKey: event.ctrlKey, altKey: event.altKey, shiftKey: event.shiftKey, keyCode: event.keyCode, key: event.key }; sendKeyupEvent(keyEvent); Parameters Required Description Type Name Yes The key event sent to the Finesse container. Object keyEvent Shortcut Keys List The following table lists out-of-the-box agent-specific shortcut keys which should not be used by third-party applications. If the same shortcut keys are used it results in conflict. Table 10: Agent Shortcut Keys List (Windows) Shortcut Key Action Group Ctrl + Alt + R Ready for Call Agent State Ctrl + Alt + N Not Ready for Call Ctrl + Shift + L Open Digital Channel State Control Ctrl + Shift + V Ready for All Digital Channels Ctrl + Shift + Z Not Ready for All Digital Channels Ctrl + Alt + P Switch between Popover Application Ctrl + Shift + 0 Maximize/Restore view Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 522 Cisco Finesse JavaScript APIs ShortcutKey Service