/mcpShortcut Key Action Group Ctrl + Alt + O Make New Call Call Handling Ctrl + Alt + Q Direct Transfer Call Ctrl + Alt + K Open Keypad (DTMF) Ctrl + Alt + C Open Consult Ctrl + Alt + W Wrap-Up Call Ctrl + Alt + Y Reclassify Call Ctrl + Alt + S Schedule Callback Ctrl + Alt + A Answer/Accept Call Ctrl + Alt + J Close - Remove Record from Campaign Ctrl + Alt + U Reject - Return Record to Campaign/Close this Callback Ctrl + Alt + E End Call Ctrl + Alt + V Hold Call Ctrl + Alt + G Retrieve Call Ctrl + Alt + X Transfer Call Ctrl + Alt + H Conference Call Ctrl + Shift + 1 Toggle, Minimize and Maximize Chat Window Desktop Chat Ctrl + Shift + 3 Open Desktop Chat Ctrl + Alt + M Save Edited Call Variable Values Edit Call Variable Ctrl + Alt + Z Revert Edited Call Variable Values Ctrl + Alt + F Keyboard Shortcuts List Keyboard Shortcuts Ctrl + Alt + 1 Home Navigation Ctrl + Alt + 2 My History Ctrl + Alt + 3 My Statistics Ctrl + Alt + 4 Manage Customer Ctrl + Shift + 2 Send Error Report Send Error Report Ctrl + Alt + L Sign Out Sign Out Ctrl + Shift + 4 Ready for Email Agent State (for Unified CCE) Ctrl + Shift + 5 Ready for Chat Ctrl + Shift + 6 Not Ready for Email Ctrl + Shift + 7 Not Ready for Chat Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 523 Cisco Finesse JavaScript APIs ShortcutKey Service