McDewey

Table 11: Supervisor Shortcut Keys List (Windows) Shortcut Key Action Group Ctrl + Alt + B Barge in Call Call Handling Ctrl + Alt + D Drop Participant Ctrl + Shift + Y Open Team Message Window Team Message Ctrl + Shift + F Select Team Team Performance Utilities Class finesse.utilities.Utilities Collection of utility methods to deal with various text-related activities. Methods b64Decode(input) Decodes a Base64 encoded string. The output is assumed to be UTF-8, and only the first 8 bits of each output element is significant. Note Example finesse.utilities.Utilities.b64Decode(_base64String) Parameters Required Description Type Name Yes The string to decode to Base64. String input Returns {String} The decoded string. b64Encode(input) Encodes a string to Base64. The input is assumed to be UTF-8, and only the first 8 bits of each output element is significant. Note Example finesse.utilities.Utilities.b64Encode(a + ':' + b) Parameters Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 524 Cisco Finesse JavaScript APIs Utilities