/mcp• audit-log: Audit logs contain all admin operations (including Finesse admin UI and REST client operations) and supervisor operations for Team Message. The maximum size of an uncompressed audit log file is 100 MB. The maximum size of total audit log files (including compressed log files) is approximately 1 GB. After a log file reaches 100 MB, that file is compressed and a new log file is generated. The log file wrap-up duration can vary, based on the number of users on the system. The log contains the following parameters: • Timestamp • User Id of the administrator • Method of operation (PUT, POST, DELETE ). GET operations will not be logged • URL • Payload • clientlogs: Contains the client-side logs that are submitted from the Cisco Finesse agent desktop to the Finesse server. Each log file is no larger than 1.5 MB and contains a timestamp and the agent ID of the agent who submitted the file. A new log file is created each time that an agent submits client-side logs (the data is not appended to an existing log file). The maximum size of this directory is 100 MB. The directory holds a maximum number of 25000 clientlog files. When the directory exceeds the size limit or the file count, the oldest files are deleted. • openfireservice: Contains startup and shutdown-related information logs for the Cisco Finesse Notification Service. • openfire: Contains limited error and information logs for the Cisco Finesse Notification Service. • realm: Contains the logs for authentication requests from clients that are handled by the Finesse backend. • db: Contains the Finesse database logs. • /finesse/logs: Contains the logs for the Cisco Finesse Tomcat service. • fippa: Contains logs for the Finesse IP Phone Agent (IPPA) application. • jmx: Contains the JMX counters data that is generated by the JMX logger process. It contains important jmx counters that are exposed by Finesse and openfire. These logs are stored in the following path on the SFTP server: <IP address><date time stamp>\active_nnn.tgz , where nnn is timestamp in long format. • WebProxy Service logs: file get activelog webproxy recurs compress Use this command to obtain logs for the WebProxy Service. The maximum size of an uncompressed webproxy log file is 10 MB. The maximum size of this directory is approximately 500 MB. After a log file reaches 10 MB, that file is compressed and wraps to the new log file which is generated. The log file wrap-up duration can vary, based on the number of users on the system. Timestamps are placed in the file name of each webproxy log. These logs are stored in the following path on the SFTP server: <IP address><date time stamp>\active_nnn.tgz , where nnn is timestamp in long format. This command uploads a zip file that contains the following log files: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 542 Log Collection Log Collection