/mcp• access.log: Contains the webproxy access logs after you configure the access log-level using the set webproxy access-log-level CLI. For more information on CLI commands, see WebProxy Service. • error.log: Contains the webproxy error logs. • webproxy_cli.log: Contains the webproxy CLI logs. For more information on CLI commands, see WebProxy Service. • webproxy_launcher.log: Contains the logs after the WebProxy Service is launched. To access the individual log file, use the command file get activelog webproxy/<log filename>. For example, file get activelog webproxy/error.log Note • Servm log: file get activelog platform/log/servm*.* compress Use this command to obtain logs that are generated by the platform service manager that manages the starting and stopping of the Finesse services. The desktop and servm logs are compressed to one set of files. These logs are stored to the following path on the SFTP server: <IP address><date time stamp>\active_nnn.tgz , where nnn is the timestamp in long format. • Platform Tomcat logs: file get activelog tomcat/logs recurs compress These logs are stored to the following path on the SFTP server: <IP address><date time stamp>\active_nnn.tgz , where nnn is the timestamp in long format. • Install log: file get install install.log These logs are stored to the following path on the SFTP server: <IP address><date time stamp>\active_nnn.tgz , where nnn is timestamp in long format. Log collection may fail when you use the compress flag if there are a lot of log files. If collection fails, run the command again without the compress flag. Note Call Variables Logging From Cisco Finesse Release 12.5(1) onwards, the call variables logging in Cisco Finesse logs are disabled by default. The callVariables contain sensitive user information and this property allows the administrator to decide whether the information must be captured in the logs. You can enable the call variables logging by using the CLI commands. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 543 Log Collection Log Collection