/mcpDescription Error Type Status The resource specified is invalid or does not exist. Not Found 404 The user ID provided is invalid or is not recongnized. No such user exists in CTI. User Not Found 404 Any runtime exception is caught and responded with this error. Internal Server Error 500 A dependent service is down (for example, the Cisco Finesse Notification Service or Cisco Finesse Database). Finesse is OUT_OF_SERVICE. Service Unavailable 503 Dialog The Dialog object represents a dialog with participants. Dialog Object for Voice Calls For the media type “voice”, this object represents a call. A participant represents an internal or external user's CallConnection, or that user's leg of the call. The Dialog object is structured as follows for voice calls: <Dialog> <associatedDialogUri>/finesse/api/Dialog/321654</associatedDialogUri> <id>12345678</id> <secondaryId>12345679</secondaryId> <mediaType>Voice</mediaType> <fromAddress>2002</fromAddress> <toAddress>2000</toAddress> <mediaProperties> <dialedNumber>2000</dialedNumber> <callType>AGENT_INSIDE</callType> <DNIS>2000</DNIS> <queueNumber>5022</queueNumber> <queueName>UCM_PIM.Func.Agents.SG</queueName> <callKeyCallId>217</callKeyCallId> <callKeySequenceNum>1</callKeySequenceNum> <callKeyPrefix>152018</callKeyPrefix> <wrapUpReason>Sales Call</wrapUpReason> <wrapUpItems> <wrapUpItem>Wrong number</wrapUpItem> <wrapUpItem>Satisfied Customer</wrapUpItem> </wrapUpItems> <callvariables> <CallVariable> <name>callVariable1</name> <value>Chuck Smith</value> </CallVariable> <CallVariable> <name>callVariable2</name> <value>Cisco Systems, Inc.</value> </CallVariable> ...Other CallVariables ... </callvariables> </mediaProperties> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 74 Cisco Finesse Desktop APIs Dialog