McDewey

Dialog notification Notifications Triggered: Asynchronous Errors When accessing the Finesse REST API through the Finesse JavaScript library, asynchronous errors have a status code of 400. When receiving the asynchronous error directly through XMPP, the error message has the format described in "Dialog CTI Error Notification." Note Deployment Type Reason ErrorType All Attempt to POST a Dialog when the agent is in an invalid state to make a call. Invalid State All Supervisor attempts to POST a Dialog when that supervisor is silently monitoring another agent. Invalid State All Attempt to POST a Dialog to a route point when there are no agents in Ready state in the queue corresponding to that route point. Generic Error Unified CCE Attempt to POST a Dialog in which the toAddress is an E164 extension. Generic Error Dialog—Take Action on Participant This API allows a user to take action on a participant within a dialog. Agents must be the participant they are targeting with an action. https://<FQDN>/finesse/api/Dialog/<dialogId> URI: https://finesse1.xyz.com/finesse/api/Dialog/54321 Example URI: Agents can use this API. Agents can only act on a participant of a dialog when they are that participant. Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 83 Cisco Finesse Desktop APIs Dialog—Take Action on Participant