McDewey

XML Input/Output Format: For voice dialogs: <Dialog> <requestedAction>UPDATE_CALL_DATA</requestedAction> <mediaProperties> <wrapUpReason>Happy customer!</wrapUpReason> <wrapUpItems> <wrapUpItem>Wrong number</wrapUpItem> <wrapUpItem>Satisfied customer</wrapUpItem> </wrapUpItems> <callvariables> <CallVariable> <name>callVariable1</name> <value>123456789</value> </CallVariable> <CallVariable> ... Other call variables to be modified ... </CallVariable> </callvariables> </callvariables> </mediaProperties> </Dialog> For nonvoice dialogs: <Dialog> <requestedAction>UPDATE_CALL_DATA</requestedAction> <mediaProperties> <callvariables> <CallVariable> <name>{name of the call variable/named variable}</name> <value>{value to be changed}</value> </CallVariable> <CallVariable> ... Other call variables to be modified ... </CallVariable> </callvariables> </mediaProperties> </Dialog> HTTP Request: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 88 Cisco Finesse Desktop APIs Dialog—Update Call Variable Data