Table 84: Fields in Call_Type_Interval Table
Keys and
NULLOption
Data Type
Description
Name
YES
DBINT
The number of calls abandoned within Interval
- For Call Type Interval, AbandInterval is
calculated from when the call is queued to a
skill group or a precision queue, to when the
call is abandoned. This includes any requery
time.
This field is applicable to both Unified ICM
and Unified CCE with the following exception:
the field is not incremented if an agent answers
the call on a standard ACD, unless the call was
translation routed.
AbandInterval1
YES
DBINT
Number of calls abandoned within interval 2.
See AbandInterval1.
AbandInterval2
YES
DBINT
Number of calls abandoned within interval 3.
See AbandInterval1.
AbandInterval3
YES
DBINT
Number of calls abandoned within interval 4.
See AbandInterval1.
AbandInterval4
YES
DBINT
Number of calls abandoned within interval 5.
See AbandInterval1.
AbandInterval5
YES
DBINT
Number of calls abandoned within interval 6.
See AbandInterval1.
AbandInterval6
YES
DBINT
Number of calls abandoned within interval 7.
See AbandInterval1.
AbandInterval7
YES
DBINT
Number of calls abandoned within interval 8.
See AbandInterval1.
AbandInterval8
YES
DBINT
Number of calls abandoned within interval 9.
See AbandInterval1.
AbandInterval9
YES
DBINT
Number of calls abandoned within interval 10.
See AbandInterval1.
AbandInterval10
YES
DBINT
During the reporting interval, calls that
encounter an error when the call is at the agent
desktop. These are calls that receive a TCD with
CallDispositionFlag value of DBCDF_ERROR
(4). Agent errors are counted in
AgentErrorCount, and routing errors are
counted in ErrorCount. Total Error count =
ErrorCount + AgentErrorCount.
AgentErrorCount
Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
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Call_Type_Interval