Keys and
NULLOption
Data Type
Description
Name
YES
DBINT
The number of calls answered within Interval
- For Call Type Interval, AnsInterval is
calculated from when the call is queued to a
skill group or a precision queue, to when the
call is answered. This includes any requery
time.
This field is applicable to both Unified ICM
and Unified CCE with the following exception:
the field is not incremented if an agent answers
the call on a standard ACD, unless the call was
translation routed.
AnsInterval1
YES
DBINT
Number of calls answered within interval 2. See
AnsInterval1.
AnsInterval2
YES
DBINT
Number of calls answered within interval 3. See
AnsInterval1.
AnsInterval3
YES
DBINT
Number of calls answered within interval 4. See
AnsInterval1.
AnsInterval4
YES
DBINT
Number of calls answered within interval 5. See
AnsInterval1.
AnsInterval5
YES
DBINT
Number of calls answered within interval 6. See
AnsInterval1.
AnsInterval6
YES
DBINT
Number of calls answered within interval 7. See
AnsInterval1.
AnsInterval7
YES
DBINT
Number of calls answered within interval 8. See
AnsInterval1.
AnsInterval8
YES
DBINT
Number of calls answered within interval 9. See
AnsInterval1.
AnsInterval9
YES
DBINT
Number of calls answered within interval 10.
See AnsInterval1.
AnsInterval10
Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
116
All Tables
Call_Type_Interval