McDewey

Keys and NULLOption Data Type Description Name YES DBINT The sum of answer wait time in seconds for all calls that were answered for the call type during the reporting interval. The AnswerWaitTime for a single call against the call type is an approximate sum of the following fields in the Termination_Call_Detail table: • DelayTime • LocalQTime • RingTime • NetQTime This field is applicable to both Unified ICM and Unified CCE with the following exception: The field is not incremented if an agent answers the call on a standard ACD, unless the call was translation routed. AnswerWaitTime YES DBINT Average delay in queue (in seconds) for calls removed from the Router queue during the half-hour interval. RouterQueueDelayQ / RouterQueueCalls AvgRouterDelayQ YES DBINT The ID of Bucket Intervals from the Bucket_Interval table used to generate the following AnsInterval and AbandInterval fields in this record. BucketIntervalID YES DBINT The total number of calls of this call type answered or work accepted by agents in the reporting interval. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent answers the call on a standard ACD, unless the call was translation routed. CallsAnswered Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 117 All Tables Call_Type_Interval