/mcpKeys and NULLOption Data Type Description Name YES DBINT The total time spent by calls of this call type that abandoned in the reporting interval. This time begins when the call reaches the Router and ends when the call disconnects. Does not include short calls. Note This time is not reset if the CallType changes. To determine the time that abandoned calls spend in the script before abandoning, subtract DelayQAbandTimeHalf and DelayAgentAbandTime from CallDelayAbandTime. CallDelayAbandTime YES DBINT The total number of calls of this call type handled in the reporting interval. Termination_Call_Detail records generated by agent PG with a CallDispositionFlag of 1 are counted as CallHandled. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call or task is completed when the agent associated with the call or task finishes the wrap-up work associated with the call or task. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent answers the call on a standard ACD, unless the call was translation routed. Note This field is also incremented for a self-serviced call (call answered by the IVR and not by agent). CallsHandled YES DBINT The total number of calls of this call type offered during the reporting interval. CallsOffered YES DBINT The number of calls placed on hold at least once for the call type during the reporting interval. CallsOnHold Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 118 All Tables Call_Type_Interval