/mcpKeys and NULLOption Data Type Description Name YES DBINT Number of calls answered within interval 1. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent answers the call on a standard ACD, unless the call was translation routed. CallsQHandled YES DBINT Number of calls of this type that have been routed during the reporting interval. CallsRouted YES DBINT During the reporting interval, the number of router requery events for this calltype. A call may be requeried several times and counted as such. For example, if there are 10 calls offered and each is requeried twice, Calls Requeried is 20. CallsRequeried YES DBINT For Unified CCE, the number of calls that implemented a Label node or a Divert Label node in their routing script in the reporting interval. For Unified ICM, the number of calls that implemented a Label node or a Divert Label node in their routing script; or that were routed to a standard ACD without using a translation route in the reporting interval. CallsRoutedNonAgent YES DBINT Number of calls that have been Redirected On No Answer in the reporting interval. This does not include calls that are rerouted using the router requery feature. This is for calls with a call disposition of 5. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent answers the call on a standard ACD, unless the call was translation routed. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. CallsRONA PK2, NOT NULL DBINT Identifies the call type. CallTypeID Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 119 All Tables Call_Type_Interval