/mcpKeys and NULLOption Data Type Description Name YES DBINT The total time spent by calls of this call type that abandoned calls within the reporting interval. This time begins when the call reaches the Router or when the call changes CallTypes and ends when the call disconnects. This time is reset if the CallType changes. Does not include short calls. CTDelayAbandTime YES DBINT During the reporting interval, the total time that all the calls spent at the VRU in the current call type. CTVRUTime PK1, NOT NULL DBSMALLDATE The Central Controller date and time at the start of the interval when the row was generated. DateTime IE1, YES DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger database has NULL for this column. DbDateTime YES DBINT The total time spend by all calls for this call type that abandoned while in the queue, for this reporting interval. This field changed in Release 7.0 from Abandon Time in Queue + Abandon Time At Agent + Abandon Time in VRU to Abandon Time in Queue only. Note Customers who migrate from Release 6.0 please note that the data stored in DelayQAbandTime is moved to CallDelayAbandTime. Does not include short calls. This time is not reset if the CallType changes. DelayQAbandTime YES DBINT For the reporting interval, the total time spent by all calls for this call type that abandoned at the agent's desktop before being answered. This time is not reset if the CallType changes. Does not include short calls. DelayAgentAbandTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 120 All Tables Call_Type_Interval