/mcpKeys and NULLOption Data Type Description Name YES DBINT During the reporting interval, the number of calls that resulted in an error condition. A few examples of error condition are: • CCE Script operation is unable to find a target for the call due to any scripting or configuration error. • The system is unable to route the call to the identified Agent for any error in the network or device. • Calls with mis-configured labels that do not use default routing; for example, when a route has not been defined. • Translation-routed calls are abandoned while en route to destination target. Is incremented every time Router encounters a routing error. These calls can be identified by a non-zero RouterErrorCode in Route_Call_Detail records, after discounting any record that may have been identified as an Abandoned call (that is with a RouterErrorCode=448). See Router Error Codes for the complete list of RouterError codes. ErrorCount YES DBINT The total handle time in seconds for handled calls of this call type ending during the reporting interval. HandleTime is the sum of the fields TalkTime, HoldTime, and WorkTime from the Termination_Call_Detail record. This field is applicable to both Unified ICM and Unified CCE with the following exception: it does not include the delay time for a call that was abandoned after it was routed to a standard ACD, unless the call was translation routed. HandleTime YES DBINT The total hold time in seconds for calls of this call type ending during the reporting interval. This field is applicable to both Unified ICM and Unified CCEwith the following exception: it does not include the delay time for a call that was abandoned after it was routed to a standard ACD, unless the call was translation routed. HoldTime YES DBINT Number of calls of this type that were routed to the default label during the reporting interval. ICRDefaultRouted Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 121 All Tables Call_Type_Interval