/mcpKeys and NULLOption Data Type Description Name YES DBINT During the reporting interval, the number of IncompleteCalls; which are calls that were routed to an agent but failed to arrive. Is incremented on the receipt of a Termination_Call_Detail with the Disposition Flag value of DBCDF_INCOMPLETE (7). This can occur under several conditions: 1. Just as the CallRouter is about to send the agent a call, the agent, while in the AVAILABLE state, pushes the head set button to enable it. 2. Just as the CallRouter is about to send the agent a call, the agent otherwise attempts to make a call from the desk phone. 3. Just as the CallRouter is about to send the agent a call, the agent, while in the AVAILABLE state, is direct dialed. 4. Network issues (congestion, glitches, and so on). 5. A caller disconnects in route to the agent. Note As IP transfers are so quick, this is an unlikely condition. This field is applicable to both Unified ICM and Unified CCE with the following exception: it does not include the delay time for a call that was abandoned after it was routed to a standard ACD, unless the call was translation routed. IncompleteCalls YES DBINT The max hold time in seconds for calls of this call type during the reporting interval MaxHoldTime NULL DBINT The maximum number of calls in queue for this call type during this interval. MaxCallsQueued NULL DBINT The longest time a call had to wait before it was dispositioned (abandoned, answered, and so on) in this interval. MaxCallWaitTime NULL DBINT The number of times the Dialer reserved an agent for an agent campaign during this interval. This is a part of the equation for calls completed to balance with CallsOffered. ReservationCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 122 All Tables Call_Type_Interval