/mcpKeys and NULLOption Data Type Description Name YES DBINT Number of calls of this type that were routed to the Ring target during the reporting interval. ReturnRing YES DBINT Count of calls that run a Release node in their routing script in the reporting interval. ReturnRelease YES DBINT Number of seconds calls of this type spent in the Call Router queue during the reporting interval. This count includes only calls that exited the queue during the interval. Calls still in the queue at the end of the interval are not counted. RouterQueueWaitTime YES DBINT The number of tasks of the call type assigned from the queue to be routed in the reporting interval. RouterQueueCalls YES DBINT The number of calls to the call type that abandoned in the Router queue during the interval. Does not include short calls. The definition of this field changed in Release 7.0(0) from "Calls Abandon in Queue + Calls Abandoned At Agent + Calls Abandoned in VRU" to "Calls Abandoned in Queue only". For customers who are migrating from Release 6.0 to Release 7.0, the data stored in RouterCallsAbandQ is moved to TotalCallsAband. Note RouterCallsAbandQ does not include calls that were abandoned in the VRU. This value can be derived from TotalCallsAband - RouterCallsAbandQ - RouterCallsAbandToAgent. RouterCallsAbandQ YES DBINT During the reporting interval, the number of Router queue attempts that failed because the limit for the call type was reached. RouterQueueCallTypeLimit YES DBINT During the reporting interval, the number of Router queue attempts that failed because the global system limit was reached. RouterQueueGlobalLimit YES DBINT The number of calls that abandoned at the agent desktop before being answered in the reporting interval. Does not include short calls. Termination_Call_Detail records generated by agent PG with a CallDispositionFlag of 2 are counted as RouterCallsAbandToAgent. RouterCallsAbandToAgent Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 124 All Tables Call_Type_Interval