/mcpKeys and NULLOption Data Type Description Name YES DBINT The total number of calls of this call type are abandoned within the service level threshold during the reporting interval. This is valid for both Unified CCE and standard ACD targets that use translation routes. For Call Type Interval, ServiceLevelAband is calculated from the time the call type changes until the time the call is abandoned. ServiceLevelAband YES DBINT The total number of calls of this call type answered within the service level threshold during the reporting interval. This field is incremented when the PG sends the answered event to the router within the service level threshold. This is valid for both Unified CCE and standard ACD targets that use translation routes. Note The timer for Service Levels statistics starts when the call arrives at that given CallType. Service Levels statistics reset when CallType changes for a given call. ServiceLevelCalls YES DBINT The number of calls of this call type that had service level events during the reporting interval. Calls are counted for service level purposes when it is determined how the call contributes to the service level calculation. This determination is made when either the service level timer passes, the call is answered, or the caller abandons - whichever occurs first. Valid for both Unified CCE and standard ACD targets that use translation routes. For more information about Service Level at Call Type, see Reporting Concepts for Cisco Unified Contact Center Enterprise guide at https://www.cisco.com/c/en/us/support/ customer-collaboration/ unified-contact-center-enterprise/ products-user-guide-list.html. ServiceLevelCallsOffered Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 125 All Tables Call_Type_Interval