/mcpKeys and NULL Option Data Type Description Name NULL DBINT The longest time a call has to wait before it is dispositioned (abandoned, answered, and so on) in this interval. MaxCallWaitTime YES DBINT The number of calls overflowed to another call type during the reporting interval. This field increments when a requalify or call type node is run in the script. OverflowOut NULL DBINT The total number of pick requests successfully routed with this skill group by this call type in the reporting interval. PickRequests NULL DBINT The total number of pull requests successfully routed with this skill group by this call type in the reporting interval. PullRequests NULL DBINT Number of pick requests resulting in an error. PickErrors NULL DBINT Number of pull requests resulting in an error. PullErrors PK4, NULL DBINT With CallTypeID, it identifies call type association with Precision Queue. For Skill Group only call types, the value is NULL. PrecisionQueueID AK1, NOT NULL DBFLT8 Unique ID assigned to each record and used internally by the Unified ICM/Unified CCE software to track the record. RecoveryKey IE2, NULL DBINT The value indicates Half Hour boundary interval (0 to 47). Two 15 minute interval records have a unique half hour boundary value. Note This field uses the CentralController UTC time and not the local time to calculate the Half Hour index. Therefore, based on the time zone, the Half Hour boundary interval (0 to 47) may vary. ReportingHalfHour IE3, NULL DBINT This value indicates the period, in minutes, over which the router calculates the Call Type and Call Type Skill Group data. The valid values are 30 (default) or 15. ReportingInterval NULL DBINT The number of times the Dialer reserved an agent for an agent campaign during this interval. This is a part of the equation for calls completed to balance with CallsOffered. ReservationCalls YES DBINT The number of calls to the call type associated with this skill group that abandoned in the Router queue during the reporting interval. Does not include short calls. Note RouterCallsAbandQ does not include calls that were abandoned in the VRU. This value can be derived from TotalCallsAband - RouterCallsAbandQ - RouterCallsAbandToAgent. RouterCallsAbandQ Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 137 All Tables Call_Type_SG_Interval