/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of calls associated with this skill group that abandoned at the agent desktop before being answered in the reporting interval. Does not include short calls. Termination_Call_Detail records generated by agent PG with a CallDispositionFlag of 2 are counted as RouterCallsAbandToAgent. RouterCallsAbandToAgent YES DBINT Number of seconds calls of this calltype associated with this skill group spent in the Call Router queue during the reporting interval. This count includes only calls that exited the queue during the interval. Calls still in the queue at the end of the interval are not counted. RouterQueueWaitTime YES DBINT The number of tasks of the call type associated with this skill group assigned from the queue to be routed in the reporting interval. RouterQueueCalls YES DBINT It is incremented when the call is removed from the queue. RouterCallsDequeued YES DBINT Reserved for future use. Reserved1 YES DBINT Reserved for future use. Reserved2 YES DBINT Reserved for future use. Reserved3 YES DBINT Reserved for future use. Reserved4 YES DBFLT4 Reserved for future use. Reserved5 YES DBINT The number of calls associated with the skill group that were abandoned and de-queued from this skill group. When a call is queued to multiple skill groups and abandoned, the RouterCallsAbandQ field is incremented for one skill group and RouterCallsAbandDequeued is incremented for all the other skill groups. The group that is charged with the abandon is the group to which the call had been continuously queued to the longest at the time of the abandon. Usually, this would be the first group the script queued the call to, unless a more complicated dequeue, queue, or requeue scenario changes the order. The term "continuously queued" means that if a call is queued to a group, later dequeued, and still later requeued, the earlier time in queue is not used in determining which group the abandon is charged against. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups. RouterCallsAbandDequeued PK3, NOT NULL DBINT Together with CallTypeID identifies call type association with skill group in this table. SkillGroupSkillTargetID Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 138 All Tables Call_Type_SG_Interval