/mcpKeys and NULL Option Data Type Description Name YES DBINT The total number of calls associated with this skill group to the route that were too short to be considered abandoned during the reporting interval. A call is determined to be a short call if it is abandoned before the Abandoned Call Wait Time expired. Short calls are not considered abandoned, nor are they accounted for in any of the Unified ICM abandoned calls calculations. This field is applicable to Unified ICM, Unified CCE, and Outbound Option. ShortCalls YES DBINT The total number of calls of this call type associated with this skill group abandoned within the service level threshold during the reporting interval. Valid for both Unified CCE and standard ACDtargets that use translation routes. For Call Type SG Interval, ServiceLevelAband is calculated from when the call type changes to when the call is abandoned. ServiceLevelAband YES DBINT The total number of calls of this call type associated with this skill group answered within the service level threshold during the reporting interval. This field is incremented when the PG sends the answered event to the router within the service level threshold. Valid for both Unified CCE and standard ACDtargets that use translation routes. For Call Type SG Interval, ServiceLevelCalls is calculated from when the call type changes to when the call is answered. ServiceLevelCalls Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 139 All Tables Call_Type_SG_Interval