/mcpKeys and NULL Option Data Type Description Name NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Number of pending records which are eligible for dialing now in zone 1. PendingRecordsZone1 NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Number of pending records which are eligible for dialing now in zone 2. PendingRecordsZone2 NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Number of campaign records that are pending retry in Zone 1 that are dialable now. This is significant since retries get higher priority and can reduce hit rate and agent efficiency. PendingRetryRecordsZone1 NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Number of campaign records that are pending retry in Zone 2 that are dialable now. This is significant since retries get higher priority and can reduce hit rate and agent efficiency. PendingRetryRecordsZone2 NULL DBINT The number of calls where the customer requested a personal call-back. PersonalCallbackCount NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) The number of calls in a five minute period where the customer requested a personal callback. PersonalCallbackCountTo5 NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) The number of calls in a half-hour period where the customer requested a personal callback. PersonalCallbackCountToHalf NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Indicates whether the current campaign is active or not. QueryRuleActive PK, FK NOT NULL DBINT The query rule belonging to the campaign identified by the CampaignID. This field is applicable to Outbound Option only. QueryRuleID NULL DBINT The number of calls that detected a Special Information Tone (SIT). SITToneDetectCount Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 182 All Tables Campaign_Query_Rule_Real_Time