/mcpAbout This Guide The Database Schema Handbook for Cisco Unified Contact Center Enterprise describes the database schema used by Unified Contact Center Enterprise (Unified CCE), including the types of data stored in the database and the relationships among those data. This guide documents each table, major categories of tables, coded values used, and the dependencies and constraints. Audience This manual is intended for Unified ICM and Unified CCE software system managers and supervisors. Understanding the database schema helps you to create your own monitoring screens and reports. It also helps you to understand how the Unified ICM and Unified CCE software works. You can navigate the PDF file using the Contents, the Index, and the links. Related Documents Documentation for contact center enterprise solutions is accessible from Cisco.com at: https://www.cisco.com/ c/en/us/support/contact-center/category.html. Click Voice and Unified Communications, then click Cisco Unified Contact Center Products or Cisco Unified Voice Self-Service Products, then click the product or option you want. • For the Unified CCE Documentation guide, go to http://www.cisco.com/c/en/us/support/ customer-collaboration/unified-contact-center-enterprise/products-documentation-roadmaps-list.html. • Related documentation includes the documentation sets for Cisco Unified Contact Center Management Portal (Unified CCMP), Cisco Unified Customer Voice Portal (Unified CVP), and Cisco Unified IP IVR. • Documentation for Cisco Unified Communications Manager (Unified CM) is accessible from https://www.cisco.com/c/en/us/support/unified-communications/ unified-communications-manager-callmanager/products-documentation-roadmaps-list.html. • Technical Support documentation and tools are accessible from http://www.cisco.com/en/US/support/index.html. • For information on the Cisco software support methodology, see Software Release and Support Methodology: Unified CCE available at (sign-in required) http://www.cisco.com/c/en/us/products/ customer-collaboration/unified-contact-center-enterprise/bulletin-listing.html. • For a detailed list of language localizations, see the Cisco Unified Contact Center Product and System Localization Matrix available at the bottom of http://www.cisco.com/c/en/us/support/ customer-collaboration/unified-intelligent-contact-management-enterprise/ products-technical-reference-list.html. Communications, Services, and Additional Information • To receive timely, relevant information from Cisco, sign up at Cisco Profile Manager. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) xvi Preface About This Guide