/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of contacts dialed during the half hour interval. ContactsDialedToHalf NULL DBINT The number of calls in a half-hour period that were abandoned by the customer after they picked up the telephone. CustomerAbandonDetectToHalf NULL DBINT The number of calls that were answered by the wrong party; the customer was not home. CustomerNotHomeCountToHalf PK NOT NULL DBSMALLDATE The Central Controller date and time at the start of the half-hour interval. DateTime IE-1 NULL DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger database has NULL for this column. DbDateTime PK, FK NOT NULL DBINT The dialer to which these statistics refer. DialerID NULL DBINT The total time all ports configured on the dialer spent dialing contacts during this half hour interval. This includes time spent in transfer and call progress detection. DialingTimeToHalf NULL DBINT The number of calls in a half-hour period that detected a FAX machine. FaxDetectToHalf NULL DBINT This field is temporarily being used to report the number of reservation calls that this Dialer attempted during this half hour. FutureUseInt1 NULL DBINT This field is temporarily being used to record the amount of time all dialer ports were busy during this half hour. The time is recorded in seconds. FutureUseInt2 NULL DBINT Reserved for future use FutureUseInt3 NULL DBINT Reserved for future use FutureUseInt4 NULL DBINT Reserved for future use FutureUseInt5 NULL DBINT The total time all ports configured on the dialer spent idle during a 30 minute interval. IdlePortTimeToHalf NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Number of calls where the voice energy was not significant enough to count. LowNoiseVolumeToHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 233 All Tables Dialer_Half_Hour