/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number or preview/call-back calls that were rejected by the agent in the current 30 minute period. (These customers will not be dialed.) AgentClosedDetectHalf NULL DBINT Number or preview/call-back calls that were rejected by the agent in the current 30 minute period. AgentRejectedDetectHalf NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) The number of ports configured now. AllocatedPorts NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) The number of times all ports were busy today. AllPortsBusyToday NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) The number of times all ports were busy during the last 30 minute interval. AllPortsBusyToHalf NULL DBINT The number of answering machines detected since midnight. AnsweringMachineDetectToday NULL DBINT The number of busy signals detected since midnight. BusyDetectToday NULL DBINT The total number of records scheduled for a call-back. CallbackCount NULL DBINT The number of calls in the current 30 minute period that were dropped while ringing the customer phone. CancelledDetectHalf NULL DBINT The number of attempted calls since midnight. ContactsDialedToday NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) The number of attempted calls within a half-hour period. ContactsDialedToHalf NULL Char(1) (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Status of the CTI connection. CTI_Status NULL DBINT In the current half-hour period, the number of calls that were abandoned by the customer after they picked up the phone CustomerAbandonDetectHalf NULL DBINT Number of calls in a 30 minute period that were abandoned by the customer after they picked up the phone. CustomerNotHomeCount Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 241 All Tables Dialer_Real_Time