McDewey

Keys and NULL Option Data Type Description Name NOT NULL DBINT The current line status (for example, dialing, on-hook, off-hook). To see the list of values, see Port Status, on page 664 . PortStatus FK NULL DBINT If the port is dialing, this value identifies the query rule from which the contact being dialed was retrieved. QueryRuleID Dialer_Real_Time This table is in the Blended Agent category (see Blended Agent (Outbound Option), on page 616). To see database rules for these tables, see Blended Agent Tables (Outbound Option), on page 695. Local database only. Contains statistics produced by Blended Agent when you check a dialing list. Each row provides real-time statistics for a particular dialer. The data in this table is reset nightly. Related table Dialer, on page 220 (via DialerID) Table 173: Indexes for Dialer_Real_Time Table index_keys index_description index_name DialerID clustered, unique, primary key located on PRIMARY XPKDialer_Log_Real_Time Table 174: Fields in Dialer_Real_Time Table Keys and NULL Option Data Type Description Name NULL DBINT The number of calls abandoned by customers since midnight. AbandonDetectToday NULL DBINT The number of calls in the current 30 minute period that had to be abandoned. However, the call was not disconnected. Instead, the call was transferred to an IVR that played a message to the customer. AbandonToIVRHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 240 All Tables Dialer_Real_Time