/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of preview/callback calls in a half-hour period that were closeded by the agent (these customers will not be dialed). AgentClosedDetectToHalf NULL DBFLT4 Configured by the script editor, this is the percent of agents within the skill group that the dialer is allowed to reserve. AgentPercentToHalf NULL DBINT The number of preview/callback calls in a half-hour period that were rejected by the agent. AgentRejectedDetectToHalf NULL DBINT The number of calls in a half-hour period that detected an answering machine. AnsweringMachineDetectToHalf NULL DBINT The number of calls in a half-hour period that detected a busy signal. BusyDetectToHalf NULL DBINT The total number of records scheduled for a callback. CallbackCountToHalf NULL DBINT The number of calls in a half-hour period where the dialer cancelled a ringing customer call. CancelledDetectToHalf NULL DBINT The number of attempted calls within a half-hour period. ContactsAttemptedToHalf NULL DBINT The number of calls in a half-hour period that were abandoned by the customer after they picked up the telephone. CustomerAbandonDetectToHalf NULL DBINT The number of calls that were answered by the wrong party; the customer was not home. CustomerNotHomeCountToHalf PK NOT NULL DBSMALLDATE The central controller date and time at the start of the interval. DateTime IE1-Indexed NULL DBDATETIME The current date and time stamp when the records are written to the database. DbDateTime PK, FK NOT NULL DBINT The unique identifier of the Dialer. DialerID NULL Char(1) Indicates whether all of the necessary factors are in place to be dialing right now. (Y or N) This includes, but is not limited to, campaign activation and having available agents. DialerSkillGroupEnabled NULL Char(1) Mode of the campaign for this dialer as set in script editor for this skill group. (N=None, P=Preview, R=Predictive/Progressive, A=Callback) DialerSkillGroupMode Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 245 All Tables Dialer_Skill_Group_Half_Hour