McDewey

Keys and NULL Option Data Type Description Name NOT NULL DBCHAR Indicates if calls to other agents are allowed: • Y = Yes, calls to other agents are allowed. • N = No, calls to other agents are not allowed. AgentToAgentCallsAllowed NOT NULL DBCHAR Indicates if calls to the agent are automatically answered: • Y = Yes, calls automatically answered. • N = No, calls are not automatically answered. AutoAnswerEnabled NULL DBINT Specifies whether to automatically record or not record when an emergency call request started: • 0 = Do not automatically record • 1 = Automatically record AutoRecordOnEmergency NOT NULL DBCHAR Indicates whether to automatically consider the agent available or not available after handling an incoming call. This field is not configurable. AvailAfterIncoming NOT NULL DBCHAR Indicates whether to automatically consider the agent available or not available after handling an outbound call. This field is not configurable. AvailAfterOutgoing NOT NULL CHANGESTAMP Incremented when the record is changed in the central database. ChangeStamp NULL DBDATETIME Records the date and time at which the record was added / updated. DateTimeStamp NULL VNAME32 Optional value to override the default port address for the agent telephony device. DefaultDevicePortAddress NULL DBINT Foreign key from Department. NULL for global department. DepartmentID NULL DESCRIPTION Additional information about the desk settings. Description Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 22 All Tables Agent_Desk_Settings