McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Indicates whether Unified CCE creates a consultative call or a blind conference call for an emergency call request: • 0 = Consultative call • 1 = Blind conference call EmergencyCallMethod AK-1 NOT NULL VNAME32 An enterprise name for the agent desk settings that is unique within the enterprise. EnterpriseName NULL DBINT Reserved for future use FutureUseInt1 NULL DBINT Reserved for future use FutureUseInt2 NULL DBINT Reserved for future use FutureUseInt3 NULL DBINT Reserved for future use FutureUseInt4 NULL DBINT Reserved for future use FutureUseInt5 NULL VARCHAR(64) Reserved for future use FutureUseVarchar1 NULL VARCHAR(255) Reserved for future use FutureUseVarchar2 NOT NULL DBCHAR Indicates if the agent must enter a reason before entering the Idle state: • Y = Yes, agent must enter a reason. • N = No, agent does not need to enter a reason. IdleReasonRequired NULL DBINT Number of seconds on non-activity at the desktop after which the software automatically logs out the agent. LogoutNonActivityTime NOT NULL DBCHAR Indicates if the agent must enter a reason before logging out: • Y = Yes, agent must enter a reason. • N = No, agent does not need to enter a reason. LogoutReasonRequired Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 23 All Tables Agent_Desk_Settings