/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of seconds a call may ring at the agent station before being redirected. Note For Unified CCE deployments with CVP, configure Ring No Answer (RNA) timeout in CVP only. This removes the requirement to manually align the relevant CVP and Unified CCE timer configuration. If you configure Ring No Answer timeout on CVP, you need not configure RNA timeout in Unified CCE. To configure RNA time in CVP, see the Patterns for RNA timeout on outbound SIP calls section in the CVP OAMP console. After a CVP requery due to the RNA condition, once the call is revoked, the agent is transitioned to the not ready state. For non-CVP based Unified CCE deployments, you must configure RNA timeout in Unified CCE (using the Agent Desk Settings List Tool on the CCE Administration Workstation). RingNoAnswerTime NULL DBINT Specifies whether an audio click sounds when silent monitoring is started: • 1 = An audible click sounds. • 0 = An audible click does not sound. SilentMonitorAudibleIndication NULL DBINT Specifies whether a warning message box appears on the agent's desktop when silent monitoring is started: • 1 = A warning message box appears. • 0 = A warning message box does not appear. SilentMonitorWarningMessage NULL DBINT Indicates whether Unified CCE Enterprise creates a consultative call or a blind conference call for the supervisor assistance request: • 0 = Consultative call • 1 = Blind conference SupervisorAssistCallMethod NOT NULL DBCHAR Indicates if the agent can initiate supervisor assisted calls: • Y = Yes, agent can initiate calls. • N = No, agent cannot initiate calls. SupervisorCallsAllowed Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 26 All Tables Agent_Desk_Settings