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Keys and NULL Option Data Type Description Name NOT NULL DBCHAR Indicates if the agent can initiate calls through the public network: • Y = Yes, agent can initiate calls. • N = No, agent cannot initiate calls. OutboundAccessPublicNet NULL DBINT Indicates how frequently calls to the agent are recorded. QualityRecordingRate NULL DBINT (For future use.) Specifies if the call requests are routed through the Cisco Communication Manager PIM. The default is 0, which means that call requests do not get routed through the Cisco Communication Manager PIM. RecordingMode NOT NULL DBSMALLINT Determines how mobile agents who use this dial plan are handled. Values are: 0 = local agent, no remote access allowed. This is the default 1 = use call by call mobile agent routing. 2 = use nailed connection for mobile agent routing 3 = agent chooses call by call or nailed connection at login. RemoteAgentType NOT NULL DBCHAR Y or N. If Y, mobile agent is permitted to login without a desktop. RemoteLoginWithoutDesktop NULL DBINT Provides the dialed number identifier for the new re-route destination in case of a ring-no-answer. RingNoAnswerDialedNumberID Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 25 All Tables Agent_Desk_Settings