/mcpKeys and NULL Option Data Type Description Name NULL DBINT Average talk time in seconds for calls counted as handled by the Precision Queue during the rolling five-minute interval. This value is calculated as follows: HandledCallsTalkTimeTo5 / CallHandledTo5 AvgHandledCallsTalkTime is calculated only for calls counted as handled. This field is updated in the database when any after-call work associated with the call is completed. AvgHandledCallsTalkTimeTo5 NULL DBINT Average handle time in seconds for calls counted as handled by the Precision Queue during the rolling five-minute interval. The value is calculated as follows: HandledCallsTalkTimeTo5 / CallHandledTo5 The AvgHandledCallsTime value is updated in the database when the after-call work time associated with the call is completed. AvgHandledCallsTimeTo5 NULL DBINT Number of agents currently in the BusyOther state with respect to this Precision Queue. BusyOther NULL DBINT Number of seconds agents have spent in the BusyOther state during the rolling five-minute interval. BusyOtherTime is included in the calculation of LoggedOnTime. BusyOtherTimeTo5 NULL DBINT The number of calls that abandoned while queued in the router to this agent, in the rolling five-minute interval. CallsAbandQTo5 NULL DBINT In the rolling five-minute interval, the number of calls abandoned after they have been routed to the agent desktop and before they have been answered (for example, Abandon Ringing).. This field is applicable for Unified CCE systems and for systems where calls are translation-routed to Precision Queues. CallsAbandToAgentTo5 NULL DBINT The number of calls that were de-queued from this Precision Queue, and had to be routed to another Precision Queue or Skill Group in the rolling five-minute interval. This field is incremented when a call is de-queued through the Cancel Queue node. CallsAbandDequeuedTo5 NULL DBINT The number of calls that were answered by the Precision Queue during the rolling five-minute interval. CallsAnsweredTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 350 All Tables Precision_Q_Real_Time Table