/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls that were de-queued from this Precision Queue to be routed to another Precision Queue in the rolling five-minute interval. This field is also incremented when a call is de-queued via Cancel Queue node. CallsDequeuedTo5 NULL DBINT The number of calls that were handled by the Precision Queue during the rolling five-minute interval. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledTo5 NULL DBINT The total number of ongoing non-voice tasks associated with this Precision Queue. This field populates for non-voice tasks only. CallsInProgress NULL DBINT The number of calls received by this Precision Queue in the rolling five-minute interval. This value is set by the Call Router. A call is counted as offered as soon at it is sent to a Precision Queue. This value is incremented by: CallType short calls, which are counted as abandoned for Precision Queues. (There is no short call count in the Skill_Group_Real_Time table.) Calls that are cancelled by Cancel Queue node and re-queued to the same Precision Queue Calls that are routed to a Precision Queue, re-queried, and re-queued to the same Precision Queue. CallsOfferedTo5 NULL DBINT Number of calls currently queued for the Precision Queue at the CallRouter. CallsQNow NOT NULL DBDATETIME Central Controller date and time that this data was last updated DateTime NULL DBINT Total talk time, in seconds, for calls counted as handled by the Precision Queue during the rolling five-minute interval. It is updated in the database when the after-call work time associated with the call (if any) is completed. HandledCallsTalkTimeTo5 NULL DBINT Reserved for future use FutureUseInt1 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 351 All Tables Precision_Q_Real_Time Table