McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Reserved for future use FutureUseInt2 NULL DBINT Reserved for future use FutureUseInt3 NULL DBINT Reserved for future use FutureUseInt4 NULL DBINT Reserved for future use FutureUseInt5 NULL DBINT Reserved for future use FutureUseInt5 NULL DBINT This field only applies to configured skill groups. Total handle time, in seconds, for calls counted as handled by the Precision Queue during the rolling five-minute interval. Handle time is number of seconds an agent spent answering the call (including the time the call was on hold) to the time the agent completed the after-call work associated with the call. HandledCallsTime = HandledCallsTalkTime + HoldTime + (WorkNotReadyTime/WorkReadyTime) The value in this field for the incoming routed calls includes: 1. Talk time 2. Total Held time 3. Work Ready and Work Not Ready time Note Database is updated with the cumulative time only after the call completion of both the talk time and the wrap-up time. Note This field is applicable for Unified ICM, Unified CCE, and Outbound Option. HandledCallsTimeTo5 NULL DBINT The number of agents that have all active calls on hold. The agent is not in the Hold state with one call on hold and talking on another call (for example, a consultative call). The agent must have all active calls on hold. Hold Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 352 All Tables Precision_Q_Real_Time Table