/mcpKeys and NULL Option Data Type Description Name NULL DBFLT4 Percentage of Ready time that agents in the Precision Queue spent talking or doing call work during the rolling five-minute interval. This is the percentage of time agents spend working on calls versus the time agents were ready. PercentUtilizationTo5 PK, NOT NULL DBINT Foreign key from Precision Queue table. PrecisionQueueID NULL DBINT The number of agents who are Routable with respect to the MRD associated with this Precision Queue, and whose state with respect to this Precision Queue is currently something other than NOT_READY or WORK_NOT_READY. Ready NULL DBINT In the rolling five-minute interval, the number of ACD calls to the Precision Queue that rang at an agent's terminal and redirected on failure to answer. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. RedirectNoAnsCallsTo5 NULL DBINT The count of calls that abandon within the Precision Queue SL threshold in rolling five-minute interval. Calls may abandon while in the Precision Queue queue, or they may abandon after they have been routed to a Precision Queue. Calls that abandon after they are routed to a Precision Queue are identified by TCD records with abandoned call disposition. If the call is queued and abandons before it is routed to any Precision Queues (within the ServiceLevel threshold), the Router will increment this value for ALL the Precision Queues this call was queued for. If the call abandons after it was routed to a Precision Queue, that Precision Queue will have ServiceLevelCallsAband incremented. Dequeuing the call via Cancel Node has no impact on ServiceLevelCallsAband. Calls may be de-queued via Cancel Queue node or de-queued from this Precision Queue to be routed to a different Precision Queue. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsAbandTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 355 All Tables Precision_Q_Real_Time Table