McDewey

Keys and NULL Option Data Type Description Name NULL DBINT The number of calls de-queued from a Precision Queue, within the Precision Queue Service Level threshold, in rolling five-minute interval. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsDequeuedTo5 NULL DBINT The number of calls that are routed to a Precision Queue or queued for a the Precision Queue in the rolling five-minute interval. It includes the following call categories: • Calls that are answered within the ServiceLevel threshold. • Calls that are abandoned within the ServiceLevel threshold. • Calls that are redirected within the ServiceLevel threshold (this is consistent with Call Type ServiceLevel). • Calls that are not complete after the ServiceLevel threshold has passed (that is, calls queued longer than the Service Level threshold). Note Calls that end in error state within SL threshold are not counted as ServiceLevelCallsOffered. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsOfferedTo5 NULL DBINT The number of calls that are answered by the Precision Queue within the Service Level threshold in the rolling five-minute interval. ServiceLevelCallsTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 356 All Tables Precision_Q_Real_Time Table