McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Reserved for future use FutureUseInt2 NULL DBINT Reserved for future use FutureUseInt3 NULL DBINT Reserved for future use FutureUseInt4 NULL DBINT Reserved for future use FutureUseInt5 NULL VARCHAR(64) Reserved for future use FutureUseVarchar1 NULL VARCHAR(64) Reserved for future use FutureUseVarchar2 NOT NULL DBDATETIME The date and time (in Central Controller local time) when the agent initially logged into the Media Routing Domain. LoginDateTime PK NOT NULL DBINT The ID of the Media Routing Domain with which the event is associated. MRDomainID Null DBINT An identifier assigned to the call by the peripheral (ACD, IVR). The range and type of value used in this field vary depending on the type of peripheral. For example: • ACD 1 views an original call, a transfer, and a consultative call as three separate calls (Call IDs 1001, 1002, 1003 respectively). • ACD 2 views all three calls as a continuation of the same call (Call IDs 1001, 1001, 1001 respectively). • ACD 3 views the original and transfer as the same call, but the consultative call as a second call (Call IDs 1001,1002, 1001 respectively). • ACD 4 views the original call as one call and the original and transfer as another call (Call IDs 1001, 1002, 1002 respectively). In addition, the identifier used may not be unique depending on the peripheral's implementation. Note This field is applicable only for CCE Agent Peripheral. PeripheralCallKey Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 34 All Tables Agent_Event_Detail