/mcpKeys and NULL Option Data Type Description Name NULL DBINT Event transition that occurred. This value represents the event that is triggered and does not correlate with Agent State values. • 1= LOGIN • 2 = LOGOUT • 3 = NOT_READY • 4 = AVAILABLE • 5 = TALKING • 6 = WORK_NOT_READY • 7 = WORK_READY • 8 = RESERVED • 9 = HOLD • 10 = ACTIVE • 11 = PAUSED • 12 = INTERRUPTED • 13 = NOT_ACTIVE Note To enable the agent events of value 1 to 3, you must select the Agent event details checkbox in the PG Explorer. To enable the agent events of value 4 to 13, you must select Extended Event Detail checkbox from the Unified CCE Administration > Call Settings
Miscellaneous window. Note Extended events applicable only for CCE Agent Peripheral. Event NULL DBDATETIME The date and time the event occurred is presented in UTC format. Note This field is applicable only for CCE Agent Peripheral. EventDateTimeUTC NULL DBINT Reserved for future use FutureUseInt1 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 33 All Tables Agent_Event_Detail