/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls the peripheral retargeted, or overflowed, out of the route during the half-hour interval. The system software keeps counts of the number of calls moved our of each service or route (overflowed out) and moved into each service or route (overflowed in). OverflowOutToHalf NOT NULL DBINT Currently not used, set to zero (0). RecoveryDay AK-1 NOT NULL DBFLT8 A unique ID assigned to each record and used internally by the Unified CCE software to track the record. RecoveryKey NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service during the current half-hour interval. RedirectNoAnsCallsToHalf NULL DBINT Reserved for future use. Reserved1 NULL DBINT Reserved for future use. Reserved2 NULL DBINT Reserved for future use. Reserved3 NULL DBINT Reserved for future use. Reserved4 NULL DBFLT4 Reserved for future use. Reserved5 PK, FK NOT NULL DBINT Foreign key from the Route table. RouteID NULL DBINT Cumulative total of calls to the route abandoned within the service level during the half-hour interval. ServiceLevelAbandToHalf NULL DBINT Number of calls to the route that have had a service level event during the current half-hour interval. ServiceLevelCallsOfferedToHalf NULL DBINT Cumulative total of calls to the route answered within the service level during the half-hour interval. ServiceLevelCallsToHalf NULL DBFLT4 Cumulative service level for the route during the half-hour interval. The system software uses the same type of service level calculation as specified for the service associated with the route. ServiceLevelToHalf NULL DBINT Service Level Type used to calculate Service level for this interval ServiceLevelType Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 400 All Tables Route_Half_Hour