/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service since midnight. RedirectNoAnsCallsToday PK, FK NOT NULL DBINT Foreign key from the Route table. RouteID NULL DBINT Number of calls to the route abandoned within the service level threshold during the current half-hour interval. ServiceLevelAbandHalf NULL DBINT Number of calls abandoned within the service level threshold during the rolling five-minute interval. ServiceLevelAbandTo5 NULL DBINT Number of calls to the route abandoned within the service level threshold since midnight. ServiceLevelAbandToday NULL DBINT Number of calls to the route answered within the service level threshold during the current half-hour interval. ServiceLevelCallsHalf NULL DBINT Number of calls to the route that have had a service level event during the current half-hour interval. ServiceLevelCallsOfferedHalf NULL DBINT Number of calls to the route that have been either answered or abandoned during the rolling five-minute interval. ServiceLevelCallsOfferedTo5 NULL DBINT Number of calls to the route that have had a service level event since midnight. ServiceLevelCallsOfferedToday NULL DBINT Number of calls to the route currently in queue for longer than the service level threshold. ServiceLevelCallsQHeld NULL DBINT Number of calls to the route answered within the service level threshold during the rolling five-minute interval. ServiceLevelCallsTo5 NULL DBINT Number of calls to the route answered within the service level threshold since midnight. ServiceLevelCallsToday NULL DBFLT4 Service level for the route during the current half-hour interval. ServiceLevelHalf NULL DBFLT4 Service level for the route during the rolling five-minute interval. ServiceLevelTo5 NULL DBFLT4 Service level for the route since midnight. The system software uses the same type of calculation as specified for the service associated with the route. ServiceLevelToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 405 All Tables Route_Real_Time