/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total queue time in seconds for all calls to the route currently in queue. CallsQNowTime NULL DBINT Number of calls sent on this route during the current half-hour interval. CallsRoutedHalf NULL DBINT Number of calls the system software sent to this route since midnight. CallsRoutedToday NOT NULL DBDATETIME Date and time that this data was last updated. DateTime NULL DBINT Sum of delay time of all calls to route abandoned in queue during the rolling five-minute interval. DelayQAbandTimeTo5 NULL DBINT Total handle time in seconds for calls to the route ending during the current half-hour interval. HandleTimeHalf NULL DBINT Total handle time in seconds for calls to the route ending during the rolling five-minute interval. HandleTimeTo5 NULL DBINT Total handle time in seconds for calls to the route ending since midnight. HandleTimeToday NULL DBINT The total hold time in seconds for calls to the route ending during the current half-hour interval. HoldTimeHalf NULL DBINT The total hold time in seconds for calls to the route ending during the rolling five-minute interval. HoldTimeTo5 NULL DBINT The total hold time in seconds for calls to the route ending since midnight. HoldTimeToday NULL DBDATETIME TTime that the longest call in the queue for the route was put there. LongestCallQ NULL DBINT Number of overflowed in calls now in queue or in progress for the route. OverflowInNow NULL DBINT Number of overflowed out calls for the route now in queue or in progress elsewhere. OverflowOutNow NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service during the current half-hour interval. RedirectNoAnsCallsHalf NULL DBINT Number of calls that rang at an agent's terminal and redirected on failure to answer in this service during the rolling five-minute interval. RedirectNoAnsCallsTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 404 All Tables Route_Real_Time