/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls to the route answered by agents since midnight. CallsAnsweredToday NULL DBINT Number of calls handled on the route during the current half-hour interval. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledHalf NULL DBINT Number of calls handled for the route during the rolling five-minute interval. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledTo5 NULL DBINT Number of calls handled on the route since midnight. CallsHandledToday NULL DBINT Number of incoming calls on this route during the current half-hour interval. CallsIncomingHalf NULL DBINT Number of incoming calls on this route since midnight. CallsIncomingToday NULL DBINT Number of calls in queue or being handled on this route now. CallsInProgress NULL DBINT Number of calls to the route that were removed from the queue during the rolling five-minute interval (includes abandoned calls). CallsLeftQTo5 NULL DBINT Number of incoming calls plus internal calls offered on this route during the current half-hour interval. CallsOfferedHalf NULL DBINT Number of calls offered to the route during the rolling five-minute interval. CallsOfferedTo5 NULL DBINT Number of incoming calls plus internal calls offered on this route since midnight. CallsOfferedToday NULL DBINT Number of calls to the route in queue now at the peripheral. CallsQNow Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 403 All Tables Route_Real_Time